Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Depending on your level of service, our team will either complete a contractless delivery, or safely enter your home to deliver and build your furniture.
You'll never receive a surprise delivery: our team will determine a set date and time window for receiving your new furniture.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.
*Please note that In-Room and In-Room + Assembly delivery options are only avaliable to the USA at this time.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
With Contactless Delivery, your order will be delivered to the front door of your house or apartment. If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
For In-Room and In-Room + Assembly deliveries, our team will only enter your home when appropriately masked and while wearing protective slipcovers on their shoes.
On the day of delivery, you’ll receive a notification when the delivery team is approximately 30 mins away.
To avoid repacking fees in the event you’d like to exchange or return your item(s), we ask that our delivery partners do not dispose of order boxes. Until you’re certain your Article piece is right for you, we recommend folding the box(es) flat and storing it away.
Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.
Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price less a return shipping cost of $49. Your initial shipping will not be refunded as the delivery was serviced. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.
If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue.
If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated delivery window if you enter in your zip/postal code. This delivery window is subject to delays caused in-transit. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse.
If you’d like to receive your order at a later date than the estimated delivery window, you can add delivery instructions at checkout. Please include the date you’d prefer delivery on (or after) and we’ll place a temporary hold on your order. We can only hold items up to 30 days.
While we’re unable to guarantee a specific delivery date at the time you place your order, we will provide you with an ETA window at checkout. You will be able to add delivery instructions noting your request for a delivery date that’s within the ETA window or slightly after the ETA window. The carrier will do their best to accommodate this if the item arrives at their facility in time.
Delivery appointment availability varies depending on the local delivery partner in your area. You will only be able to make an appointment once the order is at the local delivery partner’s facility, so we cannot guarantee a specific day at the point of placing your order. However, generally this will be between 9am and 5pm, Monday to Friday. The partner in your area may be able to accommodate deliveries outside this time, so feel free to inquire when they contact you to arrange a delivery date.
You’ll receive updates along the way as your order is processed and shipped from our local warehouse.
If you’d like to cancel your order, simply log-in to your My Account page and click on the ‘Cancel Order’ button beside the affiliated purchase. You will receive a confirmation email shortly after.
If your order hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. It may take up to 10 business days depending on your credit card provider for your refund to be reflected on your balance.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s).
You can return your Decor Plus Furniture product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $49 return shipping fee - for some smaller items a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.
Please note: All returns and exchanges must be made with the original packaging. If you do not have the original packaging on hand, there is an additional $50 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less 1) repackaging fees (if applicable) and 2) outbound and return shipping fees.
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, contact us. To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible.
Contact us for more details regarding purchasing parts for your pieces.